Error
Code
|
Solution
|
E04
Please insert the Smartcard
|
Your
smartcard might have been inserted incorrectly or in the incorrect slot.
Remove the Smartcard, wipe with a soft dry cloth and re-insert. If message
re-appears, reboot
|
E06
Smartcard fault: Cannot Read
E06
The Smartcard is either faulty or has been inserted upside down. If it is
faulty, please take it to your nearest MultiChoice Branch / Agent.
|
Your
Smartcard is faulty or has been inserted upside down. Please re-insert your
smartcard with the chip facing downwards and the arrows facing the decoder.
|
E05
Cannot read Smartcard
E05
The Smartcard is either invalid or has been inserted upside down.
|
The
incorrect Smartcard is inserted or the Smartcard might have been inserted
incorrectly or has collected dust. Remove the Smartcard, ensure that it is
free of dust and re-insert it with the chip facing downwards and the arrows
facing the decoder.
|
E07
Checking Smarcard
E07
The decoder is checking the Smartcard and current viewing status. Please wait
|
The
decoder is checking the Smartcard. If the message is still displayed after 30
seconds remove the Smartcard, wait for the E04 error code then re-insert the
Smartcard. If E07 reappears, reboot your decoder.
|
E16
Service is currently scrambled
E16
The Smartcard is not enabled for this channel. It may be that your account
has been suspended. Please contact the MultiChoice Call Centre for
assistance.
|
Transmission
might be temporarily suspended. Press Menu then 4 to check your Mail
Messages, and if you have a notification from us to pay your account, then
payment needs to be made before services can be reactivated. If your account
is not suspended, then SMS E16 followed by your smartcard number
to 32472
|
E17
There is a Smartcard marriage conflict. Please contact the MultiChoice Call
Centre for assistance.
|
Ensure smartcard is in Decoder and
either:
|
E19
Service is currently scrambled please wait
E19
Your account has been suspended. Please contact the MultiChoice Call Centre
for assistance.
|
Please
wait a few minutes for your subscription status to be verified. Please call
your nearest DStv Call Centre
(012703232) if the message is not cleared in
2 minutes.
|
E30
Checking the subscription status
E30
Checking the subscription status… If this message still appears after 2
minutes, please contact the MultiChoice Call Centre for assistance.
|
Your smartcard is checking your
subscription status.
If this message does not go away
after 2 minutes please contact the DStv Contact Centre (012703232)
|
E34
Cannot Read Smartcard
E34
The Smartcard is invalid for this country or network. Please contact the
MultiChoice Call Centre for assistance.
|
Your
Smartcard is either not valid for this country or network. Please contact
your local DStv Call Centre.
|
E38
program map table not available
E38
This channel is closed. Press i or check the 8-day TV Guide to find out when
it will open.
|
Check
whether the problem is being experienced on all channels.
·
If not resolved
Possible Fault: Installation fault being experienced.
Recommendation: A DStv Accredited Installer needs to be called out. |
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Friday, 17 August 2012
DSTV Error Code Self Service
Below is a list of DSTV DIY service- part 1
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